I know the basic principles of presenting oneself, but there are customs and conventions within a given field that do not necessarily translate to other fields. I was thinking that perhaps a "resources" section on the website might include basic instructions and a sample resume. Unless there already is one and I have failed to find it. The MSC had also requested an actual sample report not merely narratives , and a few commenters mentioned that they kept those.
I could probably figure out how to save one if given enough time, but I thought it also might be helpful to other shoppers to have some basic instructions for saving the completed forms. Flash 23k 9y Profile 23, posts January 10, There are many guidelines for resumes on the internet so I seriously doubt that we need to provide one here. What is generally being sought is proof that the potential shopper can produce narrative that includes observations rather than opinions in a clear, descriptive manner.
The paragraph s should be in standard English with proper spelling, grammar and punctuation. Back in the New Mystery Shopper section it is suggested that folks take the time to write up a few of these to save to their hard drive and paste into registrations as needed. My repertoire on these includes a write up to a restaurant that is not shopped and indeed has gone out of business since I wrote it , but covers the hospitality, service, cleanliness and food quality items that most restaurant shops want.
Most people like to shop. Shopping and getting paid to do it seems like a dream but there are people out there every day who do just this. This is called mystery shopping and the people who have these special assignments work hard to keep them. Break into the mystery shopping field with a resume that will get attention. Read on to learn more. Gather all pertinent information to bring to your resume. Choose bright white or high resolution paper and type your information professionally.
Select any customer service experience you have had and report this on your resume. Mystery shopping is about evaluating customer service and it is helpful to know what it is you are evaluating.
Choose any experience performing inspection duties. The questionnaires require you to document your experience and satisfaction levels ranging from customer service to the quality of the product. Now, the questionnaires can be filled out online, as marketing companies evolve their business models. After completing an assignment you are usually required to fill out an online questionnaire within a set timeframe , which on the average is usually between 8 — 24 hours of job completion.
Since you cannot take the questionnaire or notes in-store, since it would alert employees, the best thing to do is to enter your results onto the system as soon as you can while the details are still fresh in your mind. Some questionnaires are longer than others but should take no longer than fifteen minutes to complete.
Based on the type of work that one has to do, no qualification is typically required, except for a sharp mind with the ability to capture details. The first step is to register with an accredited and registered marketing agency.
Mystery Shoppers pretend to be real customers in order to measure product and customer service quality. Typical duties listed on a Mystery Shopper example resume are making purchases, talking to employees, rating the level of customer service, providing information to employers, filing reports, and submitting receipts to obtain .
Mystery shopping is about evaluating customer service and it is helpful to know what it is you are evaluating. Choose any experience performing inspection duties. Mystery shopping requires an eye for detail so let them know you already have experience in .
This is an actual resume example of a Mystery Shopper who works in the Call Center Industry. LiveCareer has Call Center resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder. He may be a mystery shopper. Mystery shoppers, who work on a contract basis, secretly evaluate consumer-service companies by posing as ordinary customers. Mystery shoppers work their own schedule, typically going on as many assignments as they choose in a day.
This is an actual resume example of a Mystery Shopper who works in the Airline Industry. LiveCareer has Airline resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume . LISA CHERI STOCKTON PROFILE. I have worked in the Customer Service industry for the past 20 plus years; as a Food Service Manager for a European retailer, as a Chef/Caterer, Teaching Cooking Classes to kids, and lastly as a .